Refund policy
At Owen-miles, we want you to have a straightforward shopping experience. If you are not satisfied with an eligible product you purchased from us, you may request a return or exchange subject to the terms and conditions outlined below.
30-Day Return Period
We accept returns for both defective and eligible non-defective products in accordance with this policy.
Return requests should generally be submitted within 30 days of the date your order was delivered. Requests submitted after this period may not be accepted unless a longer return period is required by applicable law.
Return Eligibility
To be considered eligible for a return, an item should generally:
Be in its original condition
Be unused and unworn, where applicable
Include its original packaging and accompanying items, where applicable
Be associated with a valid order or proof of purchase
Products that have been damaged due to misuse, improper handling, or ordinary use may not qualify for a return.
All returned products are subject to review to determine whether they meet the applicable return requirements.
How to Request a Return
Please contact our customer support team before sending any product back.
When submitting a return request, provide your order number, the product details, and a brief explanation of the reason for the return.
After reviewing your request, our support team will let you know whether the return is eligible and, if approved, provide the applicable return instructions.
Please do not send a return to any address unless our support team has provided you with return instructions.
Return Shipping
If your return is approved, we will provide the applicable return shipping instructions.
For standard returns involving non-defective products, the customer is generally responsible for the return shipping cost.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us before returning the item so we can review the issue and provide the appropriate instructions.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.
Please provide your order number and, where applicable, clear photos of the product or packaging. This information can help us review the issue and determine the appropriate resolution.
We ask that you contact us before sending the product back so that the correct return instructions can be provided.
Product Exchanges
We accept exchanges for eligible products, subject to product availability and the applicable return requirements.
If you would like to exchange an item, please contact us within 30 days of delivery and include your order number and details about the product you would like to exchange.
Once your request has been reviewed, our customer support team will provide the appropriate exchange instructions.
Refunds
Once a returned product has been received, it will be reviewed to confirm that it meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Approved refunds are generally issued within 7 business days after the return has been approved and processed. Depending on your payment method or financial institution, additional time may be required before the refunded amount appears in your account.
Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible after placing it.
An order may be cancelled if it has not yet been processed or shipped. Once an order has entered processing or has already been shipped, cancellation may no longer be possible.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, applicable laws, or specific product conditions.
Where applicable, any relevant non-returnable product conditions will be provided with the applicable product or purchase information.
Contact Us
If you have questions about returns, exchanges, refunds, or order cancellations, please contact Owen-miles using the information below.
Business Name: Owen-miles
Phone: +1 720-798-9737
Email: Support@Owen-miles.com
Live Chat: Available 24/7
Business Hours: 9:00 AM – 6:00 PM, Monday–Friday
Business Address:
1500 N Grant St Ste 2345
Denver, CO 80203
United States